Product: ASUS Zenfone 2 – ZE551ML
Problem: Screen tearing, malfunctioning GPS, no audio on phone calls, blue patch on screen
Resolution time: 50 business days; July 3, 2016 – September 13, 2016
July 3, 2016 – Screen tearing issues
The bottom half of my ZenFone experiences screen tearing issues / screen glitches.
Example videos found online that show the same problem: Video 1, Video 2
In order to start the RMA process with ASUS, you need to create a support case with them using their RMA Submittal Form. By completing this form, you are NOT getting back an RMA number. Instead, you get a case number which you can then use to contact their CSR’s via chat or phone to get an RMA number.
(more…)




